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Legal Document

Privacy Policy

Effective date: January 1, 2025
Last updated: April 1, 2025
Version: 2.0
Contents
01
Overview
02
Data We Collect
03
How We Use Data
04
Data Sharing
05
Data Retention
06
Your Rights
07
Cookies
08
Security
09
Children\'s Privacy
10
Contact & DPO
🛡️
GDPR Compliant
We comply with EU General Data Protection Regulation and applicable privacy laws.
01

Overview

Deutsch mit Taheni ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data.

We operate in compliance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws. As the data controller, we determine the purposes and means of processing your personal data.

Our commitment: We will never sell your personal data. We collect only what is necessary to provide our language learning services, and we protect it with industry-standard security measures.
02

Data We Collect

We collect information you provide directly and information collected automatically when you use our services:

Data Type Examples How Collected
Identity Data Full name, username Enrollment form, account creation
Contact Data Email, phone, address Enrollment form, profile
Course Data Level, progress, grades, attendance Automated during learning
Payment Data Transaction records (no card details stored) Payment processor
Technical Data IP address, browser type, device info Automatically via cookies
Communications Emails, messages, feedback Direct contact with us

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data.

03

How We Use Your Data

We use your personal data only for legitimate purposes. The legal basis for processing is indicated for each purpose:

  • Providing our services — Processing enrollment, scheduling classes, tracking progress. Legal basis: Contract performance.
  • Communication — Sending class reminders, updates, and responding to your queries. Legal basis: Contract performance & legitimate interests.
  • Billing — Processing payments and managing subscriptions. Legal basis: Contract performance & legal obligation.
  • Service improvement — Analyzing usage patterns to improve course quality. Legal basis: Legitimate interests.
  • Marketing — Sending newsletters and course announcements. Legal basis: Consent (you may opt out at any time).
  • Legal compliance — Meeting our legal obligations and defending legal claims. Legal basis: Legal obligation.
Marketing emails: You can unsubscribe from marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
04

Data Sharing

We do not sell your personal data. We may share your data with trusted third parties only as necessary to provide our services:

  • Payment processors — Stripe or PayPal to handle payments securely. They do not store your card details with us.
  • Video conferencing — Zoom for live class sessions.
  • Email service providers — For sending course communications and newsletters.
  • Analytics providers — Anonymous usage analytics to improve our website.
  • Legal authorities — When required by law or to protect our legal rights.

All third-party providers are bound by data processing agreements and are required to maintain the security of your data.

International transfers: Some of our service providers may be located outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
05

Data Retention

We retain your personal data only as long as necessary for the purposes it was collected:

Data Type Retention Period Reason
Student records 5 years after last enrollment Legal & accounting requirements
Course progress data 3 years after course completion Certificate verification
Payment records 7 years Tax and accounting obligations
Enrollment inquiries 2 years Business records
Marketing data Until opt-out or 3 years of inactivity Consent-based
Website analytics 26 months Service improvement

After retention periods expire, data is securely deleted or anonymized.

06

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

👁️
Right of Access
Request a copy of all personal data we hold about you.
✏️
Right to Rectification
Correct any inaccurate or incomplete personal data.
🗑️
Right to Erasure
Request deletion of your data ("right to be forgotten").
⏸️
Right to Restriction
Restrict how we process your data in certain circumstances.
📦
Right to Portability
Receive your data in a structured, machine-readable format.
🚫
Right to Object
Object to processing based on legitimate interests or for marketing.

To exercise any of these rights, contact us at privacy@deutschmittaheni.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

07

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Here is a summary of the cookies we use:

Cookie Type Purpose Duration
session Necessary Maintains your login session Session
XSRF-TOKEN Necessary Security: prevents cross-site request forgery Session
_ga, _gid Analytics Google Analytics: anonymous usage statistics 2 years / 24 hours
locale Necessary Remembers your language preference 1 year

You can control cookies through your browser settings. Disabling necessary cookies may affect the functionality of our website.

08

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for all data transmitted to and from our website
  • Encrypted storage of sensitive data at rest
  • Access controls limiting data access to authorized personnel only
  • Regular security assessments and updates
  • Two-factor authentication for administrative access
  • Secure payment processing via PCI-DSS compliant providers
Data breach notification: In the event of a data breach likely to affect your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours, as required by GDPR.
09

Children's Privacy

Our services are primarily designed for adults (18+). For students under 18, we require explicit parental or guardian consent before enrollment.

We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe we have collected data from a child under 13 without consent, please contact us immediately and we will delete such data.

Parents or guardians of enrolled minors have the same rights as adult students regarding access, correction, and deletion of their child\'s data.

10

Contact & Data Protection

For any privacy-related questions, data subject requests, or complaints, please contact us:

  • Email: privacy@deutschmittaheni.com
  • Subject line: Privacy Request — [Your Name]
  • Response time: Within 30 days (required by GDPR)
  • : English, German, French, Arabic

If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority. For EU residents, you can find your authority at edpb.europa.eu.

Last updated: April 1, 2025  ·  Version 2.0
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  • +216 28 360 307
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